The Good People Farms CBD & Hemp Return Policy
General Policy
· Returns and exchanges are accepted within 14 days of purchase with the original receipt.
· Items must be in resalable condition as described below.
· Opened items, used items, pet consumables, and items marked final sale may not be returned.
Clothing
· Must be unworn, unwashed, and with all original tags attached.
· Standard clothing items (without cannabis discount coupons) may be returned or exchanged within 14 days under the general policy above.
Skincare & Topicals (CBD / Hemp)
· Must be unopened, unused, and with all seals and packaging intact.
Wellness Products (Gummies, Tinctures, Tincture Oils, Capsules, etc.)
· Must be unopened, unused, and with all seals intact.
Glassware & Consumption Accessories
· For sanitary and safety reasons, all sales are final.
· No returns or exchanges on glassware or consumption accessories unless found defective at the time of purchase.
Pet Products
· Must be unopened, unused, and in original packaging with tags and seals intact.
The Good People Farms Branded Merchandise with Cannabis Discount Coupons
· Some of The Good People Farms branded items include a coupon or promotion for a discount on cannabis products purchased via delivery only.
· To prevent coupon misuse, all The Good People Farms branded merchandise that includes a cannabis discount coupon is considered FINAL SALE and is not eligible for return or refund.
· As a courtesy, these items may be eligible for a one-time size exchange for the same item only, subject to: exchange requested within 14 days of purchase; item is unworn, unwashed, and with all original tags attached; and original receipt is presented.
· No refunds or store credit will be issued on these items, even if a cannabis coupon has not been redeemed.
· Redemption Requirements for Cannabis Discount Coupons: Coupons may be redeemed only by the original purchaser of the qualifying branded item; at the time of cannabis delivery, the customer must show the original The Good People Farms receipt for the branded item to the delivery driver; and the name on the receipt must match the name on the delivery order and associated customer account.
· If the receipt cannot be presented, or if the name does not match, the coupon or discount will not be honored and the order will be charged at the non-discounted price.
· Coupons and promotional discounts are single-use, non-transferable, and have no cash value.
· If a coupon attached to the original purchase has already been redeemed, no additional or replacement coupon will be issued with an exchanged item.
Defective or Damaged Items
· If an item is defective or was damaged at the time of purchase, please contact us within 14 days so we can review and, if appropriate, offer an exchange or store credit.
